''What are some of the benefits of mystery shoppers for owners and managers? Despite popular belief, mystery shopping today goes beyond a shopper visiting a location to see how employees perform on-site. Mystery shoppers are independent contractors who specialize in conducting and evaluating the entire leasing experience. Many of these contractors also perform customer-experience feedback for other industries so the evaluation is indeed an authentic, unbiased customer perspective. Mystery shops are an invaluable training and accountability tool for owners and operators. They evaluate performance excellence, service execution, property conditions, adherence to compliance requirements, as well as troubleshooting. Ultimately, shops are about improving the customer experience, which is one of the foundations of operational success. Mystery shopping can easily identify missteps in the system, and owners and operators can then utilize this data to take corrective action where opportunities for improvement exist. This may include changes to employee training or adjustments to policies and procedures.'' https://lnkd.in/eZTaWMEC