Munger’s wisdom: “Show me the incentive, and I’ll show you the outcome.” Amex essentially said, “Sell cards at all costs,” and employees listened—exploiting loopholes, misleading customers, and even fabricating data. If your scorecard ignores integrity, don’t be surprised when employees do too. The lesson? Align rewards with outcomes you actually want, or you’ll incentivize behavior you’ll regret. https://lnkd.in/eDAr_Wqi