𝐌𝐨𝐬𝐭 𝐩𝐫𝐨𝐩𝐞𝐫𝐭𝐲 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐜𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐝𝐨𝐧’𝐭 𝐡𝐚𝐯𝐞 𝐣𝐮𝐬𝐭 𝐩𝐞𝐨𝐩𝐥𝐞 𝐩𝐫𝐨𝐛𝐥𝐞𝐦𝐬. They have a bench problem. Someone underperforms. Everyone knows it. But no one fires them. Why? Because there’s no backup. So they stall. While they look for a replacement. They tolerate mediocrity. They hope it gets better. That worked when we had 3 properties. But when you’re managing 50+? It’s a disaster. Then our new VP of HR (shoutout to Cindy Batey, who is now the CEO of her own company) showed us the playbook: 𝐁𝐮𝐢𝐥𝐝 𝐲𝐨𝐮𝐫 𝐛𝐞𝐧𝐜𝐡 𝐥𝐢𝐤𝐞 𝐌𝐚𝐣𝐨𝐫 𝐋𝐞𝐚𝐠𝐮𝐞 𝐁𝐚𝐬𝐞𝐛𝐚𝐥𝐥. Create a depth chart of every leasing agent, assistant manager, and maintenance tech. Define the skills needed to move up Rank them based on readiness Cross-train the top talent Know who’s your next property manager before you need one Now, when someone quits or fails? We’re ready. No panic. No delays. No dumb hires. Bonus: Our best people stay longer because they see a path forward. Lesson: Don’t wait for a crisis to find your next manager. Build your bench today.