Writing · Pricing / Revenue Management
Journal Squared Built a Regulation Boxing Ring. Here’s Why That Wasn’t Crazy.
A boxing ring. In an apartment building?
My first thought: that ring will help lease the building.
Every Class A in Jersey City has the same rooftop pool and the same Peloton fleet. The ring is different. It helps make the tour memorable.
NMHC and Grace Hill surveyed 172,703 renters. Forty-nine percent rarely or never use their building’s fitness center. A third of non-users have zero interest.
If half the residents won’t walk down the hall to a treadmill, what percentage will lace up gloves on a Tuesday night? A rounding error.
That’s fine. The ring exists to help lease the building, not to get used.
The neighbor adds a podcast studio, so we add an our own studio. They build a sauna, we build one too. They install a boxing ring, we’re pricing rings. The alternative is watching prospects tour our building, see no sauna, and sign across the street. Even residents who never uses a sauna wants the option.
The first boxing ring in Jersey City is an asset. The fifth is table stakes. The owner who built it first now needs the next thing. It’s the amenity arms race.
We had a rock climbing wall years ago. Almost nobody used it. We marketed it for years. Every tour, every flyer. It worked great.
Retention amenities are the ones nobody tours for and everybody renews because of. Cell reception that works in the bedroom (86% of renters interested, 39% won’t rent without it). Package access at 11 PM. An elevator that doesn’t break twice a quarter. Maintenance that shows up Tuesday when the resident reported the leak Monday.
Find your own ring. Or build the amenity your competitor genuinely can’t copy. Photogenic features get matched in eighteen months. A team that calls back when they say they will, fixes things on the first visit, and knows residents by name doesn’t. It’s the hardest amenity to build, the easiest to neglect, and it’s often the only one that decides whether a resident renews.