In multifamily real estate, getting the basics right is non-negotiable. "Interestingly, the factors that were driving dissatisfaction were what many would describe as the pillars of multifamily. The categories that saw the biggest uptick in complaints were: Security; General cleanliness; Condition and availability of amenities and common areas; Maintenance timeliness; Maintenance service; Condition of the unit; Financial clarity; and Communication.'' https://lnkd.in/eJz54SY4