Writing · AI / Automation / Tech
Do you actually have a USP, or do you have adjectives covering a me-too product?
A founder told me his USP. It was a list of words from a thesaurus.
I was on a call last week with a SaaS founder. Smart guy. Good product. I asked him what made his company different.
He said: “We’re fast, powerful, intuitive, and trusted.”
That’s not a unique selling proposition. That’s four adjectives any competitor would also claim, written to make a slide look full.
Here’s where his case got rare. He actually had one. Twenty minutes in, he mentioned his software was the only product in his category that did the onboarding for the customer instead of handing them a setup wizard. White-glove migration, done by his team, included. Competitors charge for that or won’t touch it.
That’s the USP. He buried it under “intuitive.”
He was rare. Most companies never had that choice to begin with, and Porter explained why decades ago: they entered the market without making a strategic decision at all.
They’re me-too. They picked a crowded market because it looked proven, grabbed for a slice of the pie, and never decided how to be different. There is nothing buried under their adjectives because there was never a real choice underneath. That isn’t a marketing problem. It’s a strategy problem wearing a marketing costume.
A real USP, the way Rosser Reeves defined it in 1961, does three things at once. It makes a concrete promise, not just “better.” The promise is something competitors don’t or won’t match. And it’s strong enough to actually move someone to buy.
“Fast and powerful” fails all three. “We migrate your data for you, free, in 48 hours” passes all three. A real USP.
Companies are also bad at seeing themselves. Bain surveyed executives back in 2005. 80% thought they delivered a superior experience. Only 8% of their customers agreed. That gap is twenty years old and it has not closed. The problem isn’t only the experience. It’s that companies can’t see themselves clearly enough to know whether they actually stand out.
If you do have a genuine difference, it’s usually operational, and you’re probably hiding it behind copywriting words. Adjectives are safe in a meeting. Trade-offs are not. A real USP forces one. Free white-glove migration means you can’t also be the cheapest. Choosing what you are not is politically expensive, so teams reach for words nobody can argue with.
The founder didn’t need a better marketing team. He needed to hear himself at minute 20. Most companies never get a minute 20. That’s the real reason this is so hard.
Do you actually have a USP, or do you have adjectives covering a me-too product?