𝟏,𝟕𝟔𝟔 𝐂𝐨𝐝𝐞 𝐕𝐢𝐨𝐥𝐚𝐭𝐢𝐨𝐧𝐬. 𝟑 𝐖𝐞𝐞𝐤𝐬. 𝐏𝐫𝐨𝐛𝐥𝐞𝐦 𝐒𝐨𝐥𝐯𝐞𝐝. We took over a broken property years ago. The city was ready to condemn it—1,766 open code violations. Three management companies had already failed. Their mistake? They kept relying on the same overwhelmed maintenance teams. Here’s what we did: • Brought in a contractor team • Paid by the job • Gave a big bonus if they cleared everything faster than in the contract • Took money off the bonus if we got callbacks • Kept our in-house team focused on current work orders with their own bonus plan • Trained everyone on customer service (booties, cleanup, no complaints) Result: All violations cleared in under 3 weeks. City backed off. Residents calmed down. Contractor made good money. Problem that had dragged on for months—gone. Lesson: Don’t expect a broken team to fix a broken system. Add resources. Structure the right incentives. Train your people. Own the problem. Solve it fast.